Your Privacy Matters: Our Commitment to Protecting Your Information
Privacy Policy Effective Date: 05/05/2026 Last Updated: 05/05/2026 Among The Gumtrees Disability Services ("Among The Gumtrees", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and manage personal information when you visit our website, contact us, or submit an enquiry through our website. 1. Who we are Among The Gumtrees Disability Services is based in South Australia. If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details below: Among The Gumtrees Disability Services Email: home@amongthegumtrees.com Phone: 08 7094 2040 Address: Shop 3, 131 Mawson Lakes Boulevard, Mawson Lakes SA 5098 2. What information we collect When you submit an enquiry through our website, we may collect the following personal information: - full name - email address - phone number - service required - preferred method of contact We may also collect any additional information you choose to include in your message or when contacting us directly. 3. How we collect your information We collect personal information when you: - complete and submit a contact or enquiry form on our website - contact us by email - contact us by phone - contact us through our website or social media 4. Why we collect your information We collect your personal information so we can: - respond to your enquiry - contact you using your preferred method of contact - understand what service you are enquiring about - communicate with you about our services - manage and improve our customer service and website enquiries 5. Use of your information We only use your personal information for purposes related to your enquiry, communication with you, and the delivery or discussion of our services. We do not sell your personal information. 6. Disclosure of your information We may disclose your personal information where reasonably necessary to operate our business, including to: - employees or contractors who assist with enquiries or service delivery - IT, website, email or software providers who support our business systems - professional advisers where required - government or regulatory bodies where required by law 7. Storage and security We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. This may include the use of secure email systems, password-protected devices and restricted access to information. 8. Website and cookies Our website may use cookies or similar technologies to help improve website performance and user experience. These tools may collect basic technical information such as browser type, device type and pages visited. You can usually manage cookies through your browser settings. 9. Access and correction You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, please contact us using the details below. 10. Complaints If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve it. Privacy Contact Email: jess@amongthegumtrees.com Phone: 08 7094 2040 11. Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any updated version will be published on our website with the revised date. 12. Contact us If you have any questions about this Privacy Policy, please contact: Among The Gumtrees Disability Services Email: home@amongthegumtrees.com Phone: 08 7094 2040 Address: Shop 3, 131 Mawson Lakes Boulevard, Mawson Lakes SA 5098
Common Questions About Our Privacy Practices
What personal information do you collect?
We collect information necessary for providing our disability support services, including your name, contact details, and specific needs related to your care. We respect your privacy and only gather what is necessary to deliver effective support.
How do you protect my personal data?
We take reasonable steps to protect personal information, including limiting access to information, using secure business systems where available, and reviewing how information is stored and handled.
Can I access my personal information?
Yes. You have the right to request access to the personal information we hold about you. Simply contact us, and we will guide you through the process.
How do you handle data breaches?
In the unlikely event of a data breach, we have a response plan in place. We will inform affected individuals promptly and take steps to mitigate any potential harm.
Do you share my information with third parties?
We do not share your personal information with third parties without your consent, except where required by law or to provide essential services related to your care.
What should I do if I have concerns about my data?
If you have any concerns regarding your personal data or our privacy practices, please reach out to us directly. We take these matters seriously and are committed to addressing your concerns promptly.
Is there a fee to access my data?
Accessing your personal information is generally free of charge. However, if requests are excessive or unfounded, we may charge a reasonable fee based on administrative costs.
How can I contact you regarding privacy issues?
You can contact us through our website's contact form or directly via email. We are here to assist you with any privacy-related inquiries.